Why I Recommend BlueHost
Many of you know that when I'm shopping for a product or service, I research it to death. I recently indulged my obsession while choosing a new Internet provider. I had been satisfied for many years with Earthlink as my domain host, but my feelings changed after they outsourced their technical support overseas. I suddenly found myself speaking with people who were robot-like, often difficult to understand, and not particularly creative in finding solutions to my problems. I was also paying a separate annual bill for my domain name. I thought there must be a company that provided both hosting and a domain name for a single, reasonable price.
In doing my research, I spent hours roaming the Web and reading reviews from reputable sources. I finally settled on BlueHost, which has been hosting business and personal web sites since 1996. I have been very happy with them. Now, when I call my provider for assistance, it's truly a pleasant experience. I'm often connected with an associate within 30 seconds, and have never waited longer than two minutes. If I do need to wait (for perhaps a couple of minutes), I am kept updated on my position in their queue (no more waiting for what seems like forever!). I have found every associate to be extremely professional, polite, and genuinely interested in helping me. Here's another plus: ALL support is handled from Utah, and many of the staff working at BlueHost are from Brigham Young University!
I believe a company can only survive on the quality of its customer support, which is why the list below starts and ends with it. Here's what they offer:
Professional 24/7 Telephone
Sales and Support
BlueHost has a live demo feature, which really helped me to assess the available features.